At Shining Light, we take great pride in the quality of every product we offer. Each order is carefully prepared, inspected, and packaged to ensure it arrives in excellent condition.
If there is an issue with your order, we are committed to making it right.
Return Eligibility
Returns may be requested within 30 days of the delivery date.
To be eligible for a return, items must:
• Be unused.
• Be unopened.
• Be in their original packaging.
• Be in the same condition in which they were received.
• Include proof of purchase.
Returns that do not meet these requirements may not be eligible for approval.
Non-Returnable Items
For health, hygiene, and safety reasons, we cannot accept returns or exchanges for:
• Opened personal care products
• Opened beauty products
• Opened hygiene products
• Used items
• Personalized or customized products
• Gift cards
These items are not eligible for return once opened or used.
Damaged, Defective, or Incorrect Orders
Please inspect your order upon delivery.
If your order arrives damaged, defective, or you receive an incorrect item, please notify us as soon as reasonably possible, and no later than 4 days after delivery.
To help us review your request, please include:
• Your order number
• A brief description of the issue
• Clear photographs of the item and its original packaging
Once your request has been reviewed, we will determine the most appropriate resolution, which may include a replacement, store credit, or a refund, when applicable.
Refunds
If a refund is approved, it will be issued to the original payment method used for your purchase.
Please note that financial institutions may require several business days to process and post the refund.
Shipping charges are non-refundable unless the return is the result of our error.
Return Shipping
When a return is approved for reasons other than an error on our part, customers are responsible for return shipping costs.
If the return is approved because an item arrived damaged, defective, or incorrect, Shining Light will provide an appropriate resolution at no additional cost to the customer.
Order Cancellations
Orders are processed promptly to ensure timely shipment.
If you need to cancel an order, please contact us as soon as possible.
While we cannot guarantee that an order can be canceled once processing has begun, we will make every reasonable effort to accommodate your request whenever possible.
Contact Us
If you have any questions regarding your order or this Returns & Refund Policy, we'd be happy to assist you.
Shining Light
Email: shininglightbshop@gmail.com