Política de envío
Thank you for choosing Shining Light.
Every order is carefully prepared and packaged with attention to detail. We are committed to providing a smooth and reliable shipping experience from the moment your order is placed until it arrives at your door.
Order Processing
Orders are typically processed within 1–3 business days (Monday through Friday, excluding holidays).
During busy seasons, holidays, product launches, or promotional events, processing times may be extended. If this happens, we will work to process your order as quickly as possible.
Shipping
Shipping rates and available delivery options are calculated automatically during checkout based on your delivery address.
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Estimated delivery times begin after your order has been processed and handed over to the shipping carrier.
Shipping Area
At this time, Shining Light ships exclusively within the United States.
We do not currently offer international shipping.
Order Tracking
When your order ships, you will receive a tracking number by email.
Tracking information may take up to 24 hours to become active after your shipping confirmation has been sent.
Shipping Delays
While we carefully prepare every order, delivery times are ultimately managed by the shipping carrier.
Weather conditions, holidays, carrier delays, or other unforeseen circumstances may occasionally affect delivery schedules.
We appreciate your patience should these situations occur.
Lost Packages
If your tracking information indicates that your package has been delivered but you have not received it, we recommend first checking with household members and nearby neighbors.
If you are still unable to locate your package, please contact us. We will gladly assist you in working with the shipping carrier to investigate the shipment.
Damaged or Incorrect Orders
If your order arrives damaged, contains the wrong item, or is missing an item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos of the package and the affected item(s), if applicable
We will review your request and work with you to provide an appropriate resolution.
Shipping Address
Please carefully review your shipping address before completing your purchase.
Shining Light is not responsible for delays or delivery issues resulting from an incorrect or incomplete address provided during checkout.
If an order is returned to us due to an incorrect address, additional shipping charges may apply to resend the package.
Questions?
If you have any questions regarding your shipment, we're always happy to help.
Shining Light
Katy, Texas, United States
Email: shininglightbshop@gmail.com